FAQ's – My Life Handmade US

FAQ's

Orders

Once placed, an order cannot be modified. Once you receive your shipment, you can request a Return Authorization for the item you wish to return via emailing us at contact@ellison.com. Please note, shipping and handling is charged on all returned items. A 15% restocking fee will be charged on any item returned that was not included in the Return Authorization.

First, a printer-friendly Purchase Receipt was displayed in your Web browser at the conclusion of the online ordering process. Next, an email confirmation was sent to the email address you provided during the ordering process or when creating an account. You can check an order has been successfully placed or the status of order by logging into your account area and checking under the โ€˜My Ordersโ€™ option on the left of your screen.

All orders will include a despatch note. These do not include any payment information or product prices.

To enhance your shopping experience, us.mylifehandmade.com uses "cookies". Cookies are small text files we place on your computer that are completely secure and can be read by only us.mylifehandmade.com website. Please verify if your browser accepts cookies. If the problem persists, please clear your cookies, and continue shopping. Alternatively, you could try logging into your account using a different device or an alternative web browser

If an item or a portion of your order is missing, please contact us via email at contact@ellison.com.

Unfortunately, we cannot honor the return of an item you purchased at full price in exchange for the same item that is currently being offered as an online shopping special at a lesser price. Additionally if you would like to receive updates on our latest promotions and sales, please sign up to the us.mylifehandmade.com newsletter via our online signโ€”up form. If you are interested in purchasing items that are not currently "on special" we recommend checking the website for the updated online special prior to placing your order.

Payment Methods

For customer data security, Customer Service Representatives cannot process orders over the telephone. New orders can be placed 24/7 online through our secure checkout process at us.mylifehandmade.com. If you are having technical difficulty placing your order online, Customer Service Representatives are available M-F 7:00am-4:00pm PST.

us.mylifehandmade.com accepts Mastercard, Visa, American Express, Discover credit cards, Apple Pay and PayPal. Debit cards and pre-paid cards issued by most banks and other institutions are also accepted. Your credit/debit card statement will reflect a charge from Ellison Lake Forest CA. Ellison Educational Equipment, Inc., is the owner and operator of the us.mylifehandmade.com website. Please note that we do not sell Gift Cards.

us.mylifehandmade.com uses a secure server during the process of online checkout and specifically when collecting credit card data. We have a valid Verisign Secure Server ID installed ensuring that all information sent to us.mylifehandmade.com during an SSL session is encrypted, protecting against disclosure to third parties.

Delivery

Your order will normally be despatched in 7-10 working days and delivered in 10-15 working days. Please note in busy periods such as sales and promotions, despatch time may take 10-15 working days.

We currently Ship to the UK and Europe too! You can visit our Euro store here

Yes, once your order is despatched, you will be emailed a tracking number.

Yes, absolutely!

Unfortunately, we cannot guarantee delivery to these kind of addresses.

Unfortunately, we cannot guarantee delivery to you on a specific day.

Returns & Exchanges

Yes, as long as the item is within our 30 day returns policy and is in a resalable condition. You will also need proof of purchase in order for us to process this.

Yes, as long as the item is within our 30 day returns policy, and is in a resalable condition. You will also need proof of purchase in order for us to process this.

We don't accept returns brought from another retailer. You will need to return your item to the original store it was purchased from.

My Account

We use your personal data to keep you informed of your order progress and for delivery purposes. For more information on how we deal with your personal information, please visit our privacy policy

Click here to reset your password!

Click here to create an account!

Click here to Subscribe!

No, you don't need to have an account to shop online with us. To buy without registering, simply use our โ€˜Guest Checkoutโ€™ option. Registering online does have it's advantages, here's some of them:

  • Make future purchases quicker as you will never need to fill in your account information again
  • Conveniently track your current order status and see your order history

Unfortunately, we do not currently have a loyalty scheme.

Product

All of our kits come with clear instructions, so they are perfect for gifting!

Please get in touch with us at admin@mylifehandmade.com

Yes we do! Please get in touch with us at contact@ellison.com

My Life Handmade are committed to being a responsible business and trying to reduce our environmental footprint. We are constantly working to improve our processes and to develop sustainable packaging and a range of sustainably sourced products.

Unfortunately, we do not currently sell gift cards.

Customer Services

You can log into your My Life Handmade account and view order history at us.mylifehandmade.com. Please allow 10-15 days for shipping following a sale or promotion. If you have additional questions, you contact us via our contact us page. For faster service, please include your full name, email address and order number with your inquiry.

You can contact us Monday through Friday, 7:00a.m. to 4:00 p.m. PST.